Complaint Investigation Report

Allegation: Staff member caused an injury to resident while in care.

On 12/01/23, The Department received a complaint alleging client #1 (C1) was injured while in care by staff at this facility. The complainant reported (C1) did not feel comfortable at this facility. (C1) complained of pain in the arm and staff #1(S1) grabbed (C1) by the arm which caused bruising on the arm that appeared to be discolored. The complainant reported the incident occurred the week of week of 11/19/23 through 11/25/23. The complainant reported there were no open wounds and the bruising did not appear fresh so no medical attention was provided. The complainant did not have further details nor the alleged actual date of the offense.

On 12/01/23, the Department investigated a visit to this facility between 09:30 pm - 01:09 pm. Documents for (C1's) service records along with staff #1 (S1) personnel records and other pertinent documents associated with this complaint were obtained during the visit. The Department interviewed (2) out of (2) staff #2-#3 both staff reported this information was new information and that (C1) claimed to have been pushed by staff #1 (S1) at the home while medications were being passed out in the evening. (S2) is unaware of the date and time this incident occurred. (S2) immediately reported the incident to Harbor Regional Center (HRC), Community Care Licensing (CCL), and Carson Sheriff Station. (S2) was advised to remove (S1) from the work schedule until the investigation is completed. (S2-S3) denied (C1) or (S1) ever having any conflict or uncomfortable behaviors with one another. (S2) claimed that staff conducts routine daily body checks on all clients. Medical attention was offer to (C1), but refused the service. During the visit, the Department observed (C1) who was experiencing uneasiness or apprehension was not interviewed during the investigation visit.

On 01/05/24 from 10:20 am – 10:51 am, the Department interviewed client #1 (C1) was interviewed through assistance from Focus Language International, Inc. (Focus) provided the Department with telephone-based oral interpretation service. (C1) stated to have lived at the home for five weeks. (C1) claimed to like the home. (C1) claimed to feel safe at home. (C1) claimed to get along with everyone at the home. (C1) claimed to like all the staff and is treated well. (C1) did not have concerns for (C1’s) safety while being cared for at this home. When asked if one staff member did not treat (C1) well, (C1) mentioned (S1). (C1) was described as not being treated well by (S1) and was pushed down on the floor during a time when medications were distributed.