Complaint Investigation Report

The details of this complaint stated the facility owner wrongly evicted client #1 (C1). The complainant stated (C1) was not given a 30-day Notice nor given a reason not to return to the facility. The complainant did not have further information regarding this allegation. An interview with (C1) stated he had a physical altercation with client #2 (C2) on 03/23/23 and was arrested by Carson Sheriff Station. Upon (C1’s) return to the facility (C1) was informed by a staff that (C1) could no longer live at the facility. (C1) did not have the name of the staff who made this statement. (C1) reported being homeless for several days until the hospital found (C1) a place to live. Interviews with staff #1-#6 (S1-S6) dispute this claim. (S1-S2) stated once (C1) was apprehended for elder abuse on 03/23/23, no staff had heard from (C1). There were no calls to the facility for (C1’s) return. (S1-S2) stated (C1’s) room was available and all of (C1’s) personal items remained in (C1's) room. (S1-S2) stated the facility did not issue a 30-day written notice to (C1). (S6) reported that (C1) returned to the facility unannounced on 04/03/23 after being absent for (11) days. (S6) stated no one informed (C1) that (C1) could not return, however, due to (C1’s) arrest of elder abuse, (C1) needed to speak with management. (S2) stated that (C1) had voluntarily terminated the residency. It was (C1’s) decision not to return to the facility when (C1) picked up all personal belongings on 04/03/23. (S2) reported that (C1) already had a place to live at Faith Manor in Los Angeles. The Department verified the information with witness #1 (W1) who reported that (C1) was admitted at Faith Manor on 03/31/23 and left voluntarily on 04/21/23. (C1) was referred by the hospital, and (C1) was never homeless nor was evicted from Olivia Isabel Manor. According to (W1), (C1) was in a local hospital after (C1's) arrest and discharged on 03/31/23 from the hospital, (C1) had a space at Faith Manor immediately after hospital discharge. Based on the information provided, there is no evidence found to support the allegation mentioned above.

Allegation : Staff did not prevent a resident from making inappropriate comments towards another resident.

Staff did not prevent physical altercation between residents.

It is alleged that staff failed to prevent resident #2 (C2) from making unsuitable comments and failed to prevent a physical altercation between (C1) and (C2). The complainant reported that (C2) called (C1) the “N” word. The complainant claimed there were no witnesses to observe this incident. An interview with (C1) reported (C2) called (C1) the “N” word while in the dining hall on 03/23/23. ( Evaluation Report continues on LIC 9099-C)