Complaint Investigation Report, 10/26/2022 — Olivia Isabel Manor, Carson CA

Allegation: Staff are not preventing an infestation of bed bugs at the facility.

It was reported that the facility is not preventing an infestation of bed bugs at the facility. The complainant stated that client #1 (C1) has bugs and was bitten by them.

The Department interviewed client #1 (C1) in room #109 who stated that bed bugs are present in his room and had been bitten by them. (C1) showed the bite marks present on the forearms as evidence. (C1) claimed he had reported the problem to staff #3 (S3) but was unable to provide dates and times when it was reported. The Department inspected the entire room and found live bed bug activity in (C1's) mattress.

The Department inspected the adjacent rooms #112, #108, #111, and #221 and found no live activity of bed bugs. An interview with staff #1-#2 (S1-S2) ensures the facility is being treated on an ongoing basis by Dewey Pest Control. The management provided service agreements and invoices as proof that services are being conducted. (S1-S3) indicated they were unaware of the bed bug activity in (C1's) room. (S1-S3) stated they are not aware of any bed bug activity unless it is reported by the clients or housekeeping. (S1) reports that (C1) is very protective of his room and belongings, and that housekeeping has limited access to the room may have account for unreported activity. On the basis of gathered information and observations, the above allegation is supported by evidence.

The Department has investigated the above allegation, even though the administrator has proofed the facility current service contract and continuous treatments are being performed; the facility remains free from bed bugs. Additional measures must be taken to ensure the facility does not have bed bugs.

Based on the Department's interviews, record reviews and observation, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, Title 22, Division (6) and Chapter (1) are being cited on the attached LIC 9099D.