Complaint Investigation Report

Allegation: Residents are allowed to smoke in their rooms.

It is alleged the clients are allowed to smoke in their rooms. According to the complainant, the facility allows the clients to smoke inside their rooms. An interview was conducted with (C1) claims she is not a smoker and states that clients are smoking inside their rooms. (C1) claims she has not observed any clients smoke in their rooms only that she has heard or smelled of smoke in the facility. (C1) is aware that clients are allowed to smoke and have a designated area outside the facility to smoke. Interviews were conducted with (C2-C10) all reported that they have not observed any clients smoke inside the facility or inside their own rooms. (C2-C10) all verified that smoking is allowed in designated areas as the courtyard patio and the back of the building in accordance with the facility house rules. An interview with staff #1-#6 (S1-S6) states there have has some incidents in the past, however, it has never gone unnoticed as they are proactive and have given written warnings in the past. (S1-S6) all reported that have had no recent activities where they have had to give out any warnings. (S1-S6) reported that all the clients are aware that smoking is not allowed indoors and enforced through their house rules. (S1) states that (C1) has been offered multiple times to move rooms to be far away from the designated smoking, however, chooses not to do so. According to (C1) she has lived in the same room for 20 years and should not have to sacrifice her well-being for others. Based on the Department’s observation, interviews, and a review of service records that were conducted, the Department found there is no evidence to support the allegation mentioned above.

Allegation: Facility has bed bugs & Facility is not kept clean.

Details of the complaint state the facility have bed bugs and that the facility is not kept clean due to staff shortage. According to the complainant (C1) has bed bugs in her room and has sustained bite marks. An interview with (C1) states begs bugs are in her room and have been bitten. The Department requested for (C1) to reveal the bite marks and did not observe any marks on arms and legs. An interview with (C2) who shares a room with (C1) states bed bugs were present in the tub area of the bathroom. The Department inspected rooms #108 and #105 and did not observe any beg bug activities on 11/09/21. Interviews with client #3-10 (C3-C10) all verified that they have not experienced bed bugs in their rooms or elsewhere in the facility.C3-C10) reports the management staff ensures that this issue is addressed monthly with a service agreement with Dewey Pest Control. Interviews with staff #1-#6 (S1-S6) reported a specific bed bug service agreement is contracted with Dewey Pest Control. Service is done routinely on a monthly basis or