Complaint Investigation Report

The details of the complaint reported staff #1 (S1) yells at client #1 (C1). The complainant reported that (S1) yells at (C1) and has witnessed (S1) yell at others.

The Department interviewed (C1) on 08/02/23, who claimed that (S1) does not yell at (C1). (C1) has not observed (S1) created a hostile environment at the group home. (C1) recalled (S1) being stern when it comes to abiding by house rules but has never encountered (S1) being disrespectful to others. Interviews with clients #2-#4 (C2-C4) were unable to corroborate this accusation. (C2-C4) stated (S1) creates a safe environment at this group home. Interviews with staff #1-#2 (S1-S2) both denied this claim. (S1) stated she respects all clients at the home and is fully aware of their rights and it is not necessary to yell at them to control another person or a situation. (S2) is complimentary of (S1) professionalism and friendliness towards each client. Based on the information gathered, no evidence exists to support the allegation mentioned above.

Allegation: Staff do not provide client with toilet paper.

The complainant reported that staff #1 (S1) does not make hygiene supplies available for client #1 (C1) and must self-purchase while out in the community.

The Department interviewed (C1) on 08/02/23, who claimed this accusation is untrue. (C1) reported that (C1) has never had to self-purchase hygiene supplies as they are available to everyone at home. The supplies are accessible in cabinets and drawers in the home. (C1) claimed not to be limited to hygiene resources. Interviews with clients #2-#4 (C2-C4) stated that hygiene supplies have never been restricted. (S1-S2) disagreed with this claim. (S1) reported hygiene supplies are always accessible to clients in unlocked drawers and cabinets and have never run out of resources. Based on the information gathered, no evidence exists to support the allegation mentioned above.