Complaint Investigation Report

The complaint alleges that Staff #1 (S1) physically struck Client #1 (C1). It has been reported that (C1) is fearful of (S1) due to previous interactions. Reports indicate that (S1) engaged in inappropriate behavior by intentionally hitting (C1) to prevent (C1) from participating in an outdoor activity. On February 12, 2026, (C1) once again expressed fear of (S1) following an incident that prompted law enforcement to investigate their interaction. No further information has been provided regarding this situation.

On February 18, 2026, between 10:30 AM and 11:45 AM, the Department interviewed client members identified as Client #1 through Client#5 (C1-C5). Five (5) out of five (5) clients could not validate this claim. (C1) clarified that there had been no instances of physical assault by any staff member and concluded the interview, preferring to refrain from sharing additional details at that time. Interviews with (C2-C5) indicated that they have never seen or heard of any physical or verbal assault involving (S1) and (C1). (C2-C5) commend the staff for their professionalism and courteous behavior towards clients. (C6-C7) was unavailable for an interview.

On February 18, 2026, between 09:30 AM and 11:50 AM, the Department interviewed staff members identified as Staff #1 through Staff #3 (S1-S3). Three (3) out of the three (3) staff members could not corroborate this claim involving (S1) and (C1). All verified that no staff members acted inappropriately, either verbally or physically, towards clients. (S1) claimed that any incidents involving physical harm to (C1) are fabricated. On February 12, 2026, (S1) confirmed an incident involving (C1). A law enforcement investigation took place, with (C2) as a witness. Law Enforcement found that there was no abuse of a dependent adult.

On February 18, 2026, between 10:53 AM and 11:43 AM, the Department attempted to interview the witness identified as Witness #1 (W1) by telephone. However, the calls went unanswered, and no responses were received.

During the investigation on February 18, 2026, the Department observed staff members interacting with clients and noted that their conduct was appropriate. The Department found that the facility upholds the rights of its clients. Posters detailing Resident Rights, Personal Rights, were displayed prominently throughout the facility.