Complaint Investigation Report

Allegation: Staff caused the resident to fall.

The details of the complaint alleged client #1 (C1) was physically abused by staff. The complainant reported that (C1) had fallen while being assisted into his home and was not helped immediately. The complainant added that (C1) was not properly handled and was dragged inside the home by the staff. The Department interviewed the complainant who later retracted the accusations as untrue and unjustified. The complainant states a complete investigation determined the allegations of physical abuse are not supported.

Staff #1 (S1) investigated this incident that occurred on 05/06/22. (C1) fell on a small step that led into the entry porch. Because (C1) suffers from a health condition, the staff did not act immediately to help when he fell. The staff allowed him to compose himself before picking him up from the ground. The staff remained by his side the entire time. According to (S1), (C1) was not dragged into the house with his walker, but was rather helped by staff from the front and rear with is walker. As described, the first staff assisted and guided him from the front of his walker, and the second staff assisted him from behind holding onto is lumber back. (S1) reveals that the staff did not mishandle or disrespect (C1) throughout this process. Interviews with witnesses #1 - #2 (W1-W2) determined no evidence to support these allegations. (W1) power of attorney for (C1) states (C1) has been cared for at this facility for 26 years and he had no concerns for his health or safety at this facility. (W1) added that he had planned for (C1) would live the rest of his life at this home. However, it has been determined this facility can no longer meet his needs based on the level of care. (W2) reports that (C1) has been attending the day program for six years, and did not have any uncertainties for (C1)’s well-being living at this facility. Interviews conducted with staff #2-#3 (S2-S3) both directly involved during the incident claim these accusations are untrue. (S2-S3) report the fall was an accident and that (C1) was supported and escorted into the home properly.

This report serves as an amendment to clarify finding line 13-27. It does not supersedes the complaint investigation findings reflected on report created : 08/01/22.