Complaint Investigation Report

Administrator stated Carson Police department was sent to check on residents. She stated the police checked all residents and they appeared to be fine and no report was made. Administrator and S1 stated they have not physically abused or witness staff being physical to clients. On 11/16/21 LPA conducted interviews with Staff S2-S4, staff stated they were aware police were called to the facility to check on residents but there were no problem and police had left. Staff stated Clients C1 will yell out frequently to stop hitting me C1 and C2 will clap hands all the time very loud and that’s part of their behavior problem. Staff stated they have not physically touch clients while in care.

Facility staff yell at resident(s) in care.

On 11/15/21 LPA conducted Interviews with Administrator Stephanie R. Aron and Staff S1, they stated have not raised their voice, but some staff will have to speak firm to some clients in order to listen. On 11/16/21 LPA conducted interviews with Staff S2-S4, staff stated they have not raised their voices to residents in care and have not witness another staff.

LPA reviewed C1-C2 Behavior Reports and descriptions does not mention the above behavior problems that staff has mentioned but mentioned other conditions.

Based on interviews conducted and records review, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted with Stephanie Aaron, and a hard copy was provided.