Complaint Investigation Report

Allegation: Staff are sleeping during their shift and not meeting resident needs.

The details of the complaint alleged the staff at this facility sleep during shifts and are not meeting clients' care needs. It is reported there is a concern between 1:00 pm – 2:00 pm caregivers are not paying attention to the clients or sleeping on the job. There was no further information associated with this allegation.

On 11/04/24, between 9:26 am – 2:45 pm, the Department interviewed (2) out of (4) clients #1-#4 (C1-C4) who were unable to corroborate this claim. (C1-C2) claimed that staff provided adequate care and supervision and has never been left alone unattended. (C1-C2) claimed to have never observed staff sleeping on the job. (C3) was present at the facility was interviewed but unable to hold a conversation as a result of (C3's) disability. (C4) was not available for an interview.

On 11/04/24, between 9:26 am – 3:00 pm, the Department interviewed (4) out of (4) staff #1-#4 (S1-S4) and claimed this accusation was false. (S1-S4) are employees who work various morning and afternoon shifts of 6 am to 6 pm, 6 am to 12 pm, 5 am to 5 pm, 1 pm to 5 pm, and 3 pm to 7 pm. (S1-S4) verified during the hours of 1 pm – 2 pm two clients are returning from day programs clients #1 and #3 (C1 and C3). Client #4 (C4) returns from the day program after 3 pm. While client #2 (C2) remained at the facility being cared for and supervised daily by two Direct Support Professional (DSP) staff #2 -#3 (S2-S3). According to (S2-S4), the routine duties being performed while on duties consisted of assisting clients with daily activities, such as bathing, grooming, dressing, housekeeping, preparation of meals, and supervision. During the week only client #2 (C2) remained at home while the other clients were attending day program activities. (S1-S4) stated no client is left unattended. (S1-S4) claimed during half-hour breaks conducted between 11am - 12 pm no staff have taken short naps or slept during their breaks. (S1-S4) claimed that from 1 pm - 2 pm, staff is needed to be readily available for clients arriving back from day programs.

On 11/04/24 between 10:10 am – 12:30 pm, the Department interviewed (3) out of (3) witnesses #1-#3 (W1-W3) who were unable to support this claim. (W1-W3) communicated that (W1) had no concerns or issues with the care and supervision provided by the (DSP) staff. (W2) is the Harbor Regional Center Service Coordinator for all (4) clients stated (W2) just completed a Quarterly Inspection on 11/01/24 and observed (S2-S3) on duty during the inspection between 3 pm – 5 pm and were performing daily activities for clients.