Complaint Investigation Report

Allegation: Facility is not communicating with the responsible party.

Facility not responding to changes in resident health.

I t is alleged the staff failed to communicate with the responsible party whenever there is a change in condition with resident #1 (R1) and failed to respond to changes in resident health. The complainant did not have specific dates or times regarding these allegations occurred. The Department interviewed witness #1 (W1) who stated she had difficulties getting a hold of any staff for updates with (R1’s) condition. (W1) claims she made several attempts to reach the administrator by phone or email during the COVID pandemic and communication went unnoticed. An interview with staff #1- #2 (S1-S2) both dispute these allegations and state they were both on the phone notifying the responsible representative for any changes in the resident's health condition. Furthermore, written documentation would have been created and submitted to Community Care Licensing (CCLD). The Department verified no Unusual Incident Reports about (R1) have been received. The complainant stated there were several in-person visits made at the facility and it was understaffed in Arbor Hall and only found one (1) staff on duty. The complainant was unable to provide dates to support this accusation. The Department examined the staffing schedule for July 2021, and it indicated that Arbor Hall had (18) staff scheduled for the month. It showed a minimum of (4) caregivers with two (2) med-techs on schedule. Interviews with residents #2- #6 (R2-R6) and family members witnesses #2-#6 (W2-W6) claimed the staff provided adequate communication with family representatives and were complimentary of staff during the pandemic. The communications with the administrator or staff were never a concern or an issue according to witnesses. The Department reviewed (R1’s) service records and tried to interview (R1) who was present on the 07/30/21 visit and was unable to hold a conversation as a result of her health condition. Based on the information collected, there is no evidence to support the allegations mentioned above.

Evaluation Report continues on LIC 9099-C