Complaint Investigation Report

Allegation: Facility failed to supervise resident who wandered away from the facility.

According to the complaint, (R1) wandered away from the facility and accepted a ride from an unknown individual who brought (R1) to (R1)'s) destination. The Department reached out to the complainant but was not able to obtain further information on this matter.

As a result of an interview with (R1), (R1) recalled the incident, however (R1) is unable to provide details regarding how (R1) left the facility nor how (R1) got to the destination. (R1) does remember being transported back to the facility by staff. An interview with staff #1- #2 (S1-S2) confirmed that (R1) is ambulatory and capable of self-care of daily activities is not diagnosed with dementia. (R1) can leave the facility unassisted. It has been verified through a review of (R1's) Physician Report dated 04/05/23 that (R1) does not have wandering or confused behaviors and is able to leave the facility unassisted. An interview with (R1’s) family representative witness #1 (W1) verified that (R1) is able to leave the facility unattended. According to (S1) due to this incident, the facility requested for (R1) to be medically revaluated effective 05/17/23. Interviews with residents #2 -#10 (R2-R10) are independent residents had no concerns about supervision. Although (R2-R10) are independent residents, if supervision is required staff is able to assist. Based on the information gathered, there is no evidence to support the allegation mentioned above.

Allegation: Facility failed to safeguard residents cash resources.

It is alleged the facility failed to safeguard resident #1 (R1’s) cash resources. The complainant stated (R1) had a cashier’s check and cash that went missing while in the facility. (R1) did not recognize debit card transactions from State Farm and HBO from (R1's) card. In an interview with (R1), (R1) did not recall having cash missing or claiming unrecognized purchases on debit card. An interview with family representative witness #1 (W1) stated that (R1) does not handle finances. (W1) handles the finances for (R1). (W1) verified the purchases from Stated Farm and HBO are legitimate transactions and that (R1) did not have missing cash as (W1) handled (R1's) financial resources. According to (S2), the facility does not pay for residents’ internet, cable, car, or renter’s insurance as these are not part of the monthly basic services provided by the facility. These services are paid out of pocket by the residents.