Complaint Investigation Report

Allegation: Resident was physically abused while in care.

During this investigation, LPA reviewed C-1's service records and interviewed staff #1-#6 (S1-S6), clients #1-#4 (C1-C4), and witnesses #1-#5 (W1-W5) and found there is no evidence to support the allegation mentioned above.

It was alleged that (C1) was physically abused while in care. The complainant did not have a date, time, or location when the alleged incident occurred. The complainant reported the suspect was a female and uncertain if it is a staff member from this facility. The complainant was confident that no injuries were observed on 09/07/21 on (C1). The Department examined (C1) and found no apparent skin injury or discoloration on (C1’s) face or right shoulder where she indicated she was struck. During an interview with (C1), she stated that she was struck with an open hand across the face and was hit on her upper right shoulder by a male suspect. (C1) did not have the name of the suspect and reported the physical abuse happened in the evening while she was asleep. Later (C1) added, the incident occurred in her dream on 09/07/21, and unable to describe the male suspect. During the interview, (C1) would go in and out of sequence when she would explain the conditions of what happened during the incident 09/07/21.

An interview with (S1-S6) all claimed this allegation is false. (S1-S4) all say that they care a great deal and respect for their clients and that any type of abusive behavior is not acceptable. The co-administrator confirms no such thing ever occurred, nor conceived or attempted, and that all staff conducts a quarterly ethics training on how to deal with ethical dilemmas when one transpires.

(S1-S6) communicated that all staff conduct body checks daily and have not observed bruising or injuries on (C1). This would have been documented on (C1’s) progress notes as well and reported to the local regional center and adult and senior care division in writing with an incident report. An interview with (C2-C4) all expressed they like the home and that no one has experienced or witness any type of physical mistreatment from any staff. (C2 and C4) emphasized that they would notify another staff immediately if they ever encounter or observe such behavior.

Evaluation Reports continues on LIC 809-C