Complaint Investigation Report

On 08/02/23, LPA interviewed S1-S3 and W1-W2. 3 of 3 staff denied the allegation that Client sustained multiple unexplained injuries while in care. All staff confirmed that R1 had two falls, which were accidents, where R1 lost R1’s balance. R1-R4 could not be interviewed due to cognitive difficulties. 2 of 2 witnesses denied the allegation that Client sustained multiple unexplained injuries while in care. W1 stated that W1 did not have any concerns over the care being provided and believed that the falls were an accident. Service Coordinator for South Central Los Angeles Regional Center W2 stated that the facility requested a one on one for the R1 and was in the process of developing a fall plan for the resident.

Based on interviews and records reviewed there is insufficient evidence to support the allegation: Client sustained multiple unexplained injuries while in care. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated .

Allegation #2: Facility staff handles resident in a rough/inappropriate manner.

On 08/02/23, LPA interviewed S1-S3 and W1-W2. 3 of 3 staff denied the allegation that Facility staff handles resident in a rough/inappropriate manner. All staff state that no one handles residents roughly or in an inappropriate manner. 2 of 2 witnesses (W1-W2) also denied the allegation and stated they had no knowledge of mistreatment from the facility. R1-R4 could not be interviewed due to cognitive difficulties.

Based on interviews there is insufficient evidence to support the allegation: Facility staff handles resident in a rough/inappropriate manner. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated .

Allegation #3: Facility staff speaks in an inappropriate manner to client in care.

On 08/02/23, LPA interviewed S1-S3 and W1-W2. 3 of 3 staff denied the allegation that Facility staff speaks in an inappropriate manner to client in care. All staff state that no one speaks to the residents in an inappropriate manner. 2 of 2 witnesses also denied the allegation and stated they have no knowledge of mistreatment from the facility. R1-R4 could not be interviewed due to cognitive difficulties.

Based on interviews there is insufficient evidence to support the allegation Facility staff speaks in an inappropriate manner to client in care. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated .

An exit interview was conducted, and a hard copy of this report was provided to Chimenem Cyril-Eziwhou, Administrator .