Complaint Investigation Report

Investigation consisted of the following:

On 5/22/2025, a facility tour was conducted, interviews were conducted, and records were reviewed. The facility tour consisted of R1’s bedroom and garage. Interviews conducted consisted of 3 staff interviews [Staff 1 (S1) to Staff 3 (S3) were interviewed] and 1 resident interview [Resident 1 (R1) was interviewed]. Resident 1’s records were reviewed which consisted of Admission Agreement dated 5/5/2025, Physicians Report dated 5/5/2025, Safeguards for Property Valuables dated 5/5/2025, and other pertinent documents. Facility records were also reviewed such as Register of Facility Residents dated May 2025 and Personnel Report dated 5/22/2025.

Allegation: “Staff does not assist resident with toileting”, it is being alleged that the facility does not assist R1 with their toileting needs. Interviews conducted with R1 reveled the following: 1 out 1 resident denied the allegation. Interviews conducted with S1 to S3 revealed the following: 3 out 3 staff denied the allegation. Based on the department’s interviews this allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.