Complaint Investigation Report

Allegation # 2: It was alleged staff are not respecting client's privacy. During today's visit, from 11am to 345pm. LPA conducted a physical plant inspection and interviewed (2) staff and all (4) clients, including the complainant. Based on interviews, client's reported to LPA that staff knock on the door before they enter, and there privacy is respected. Although it was reported, that some of client's don't answer there door when staff call them, staff still knock on there door before they enter. Therefore, based on interviews, the allegation is Unsubstantiated at this time.

Allegation # 3: It was alleged that staff are verbally aggressive towards the clients. During today's visit, from 11am to 345pm, LPA conducted a physical plant inspection and interviewed (2) staff and all (4) clients, including the complainant. Based on interviews, client's reported that staff are respectful and treat them with dignity. Although it was reported, that there are time when disagreements occur between staff and clients, it has never gotten physically or verbally aggressive. Therefore, the allegation is Unsubstantiated at this time.

Allegation # 4: It was alleged that staff are not ensuring that client's room is at a comfortable temperature at night. During today's visit, from 11am to 345pm, LPA conducted a physical plant inspection and interviewed (2) staff and all (4) clients, including the complainant. Based on interviews, client's reported, it is not cold at night, and the temperature of there room is comfortable. Staff reported that the thermostat is set at 75, and there are times when client's change the temperature without the knowledge of staff. There is one client room, that have a broken screen, which could be the cause of the room being a different temperature, so staff informed LPA, the screen would be replaced and all client windows will be sealed. Therefore, based on interviews, the allegation is Unsubstantiated at this time.

Exit interview and copy of report provided.