Complaint Investigation Report

During interviews, Client #2 (C2) stated that they are not being threatened with evictions or have knowledge about any other staff making any such threats. Record reviews revealed that clients do not have eviction letters in their files or any other evidence that would lead to an eviction to date. Based on interviews and record reviews, there is not enough information to verify the allegation, therefore, the allegation is UNSUBSTANTIATED at this time.

--- Staff is verbally aggressive to a client while in care

It was alleged that staff is verbally aggressive towards client #1 (C1). To investigate this allegation, on 07/07/2022, LPA and Licensing Program Manager (LPM), Naira Margaryan, interviewed one staff and one resident from 10:30 AM - 11:00 AM. On 08/02/2022 LPA interviewed three staff and two clients from 10:30 AM - 1:00 PM. During interviews, C1 and C2 stated that they are not being verbally abused. Furthermore, all staff stated that they are not verbally abusive towards clients and have never witnessed any of the other staff being aggressive towards clients. Based on interviews, there is not enough information to verify the allegation, therefore, the allegation is UNSUBSTANTIATED at this time.

No health and safety hazards were noted during the visit.

Exit interview conducted and a copy of the report was issued.