Complaint Investigation Report

Allegation: Facility staff do not provide quality meals to resident(s)

It was alleged that the facility staff do not provide quality meals to resident(s). To investigate this allegation, the team reviewed the menu and the food supply with the staff. The staff was interviewed regarding the meal plan for the day. The facility has two refrigerators and the food supply was checked. The team observed that there were eggs, milk, fruits and vegetable as part of the perishable foods. However, the team did not observe the freezer stocked with adequate perishable foods: a chicken, beef, pork nor fish. The Administrator informed the team that she will do shopping today. Lastly, at 10:15am, the team observed S1 prepared only half (½) grilled cheese with 6oz of orange juice for R2's breakfast. Based on interviews and observation this allegation is Substantiated.

Exit interview conducted appeal rights explained and copy of this report signed and delivered.