Complaint Investigation Report

Allegation: Facility staff kick client(s)

It was alleged that S1 kicked C1 in the knee on two different occasions due to C1's behavior episodes. To investigate this allegation LPAs conducted interviews with the Administrator, Program Manager and four (4) staff. Interview with the Administrator and Program Manager revealed that all staff are trained not to touch clients even when they have behavior episodes. Interviews with four (4) staff members confirmed that the facility has "No physical contact" Policy. Moreover, all staff interviewed denied the above allegation and informed LPAs that they always follow the facility Policy. Furthermore, LPAs conducted interviews with four (4) out of six (6) clients who were able to communicate and all clients interviewed expressed no concerns regarding this allegation. Based on the information obtained this allegation is deemed Unsubstantiated at this time.

Allegation: Facility staff slap client(s)

It was alleged that S1 slapped C2. To investigate this allegation, LPAs conducted interviews with the Administrator, Program Manager, and four (4) staff members. All parties interviewed denied the above allegation and informed LPAs that they are all aware of being mandated reporters, and will immediately report to the proper chain of command. In addition, four (4) out of six (6) clients interviewed express no concerns regarding this allegation. Therefore, based on interviews, the allegation is Unsubstantiated at this time.

Allegation: Facility staff threaten client(s)

It was alleged that all facility staff members threaten all clients by calling other clients names. To investigate this allegation, LPAs conducted interviews with the Administrator, Program Manager, and four (4) staff members. All parties interviewed denied the above allegation and informed LPAs that the no such approach was ever provided nor witnessed at this facility. Furthermore, LPAs conducted interviews with four (4) out of six (6) clients who confirmed that they never saw nor heard any staff member threatening clients. All clients interviewed also informed LPAs that the facility staff is always very professional and respectful. Based on the information gathered during todays visit, this allegation is deemed Unsubstantiated at this time.