Complaint Investigation Report

Allegation: Staff leaves the client in soiled clothing/linens/briefs for an extended period of time.

It was alleged that staff left clients in soiled in a clothing/ linens/ briefs for an extended period of time. During the physical plant tour, LPA observed that all clients were clean and well-groomed, and LPA did not experience any malodor. During interviews with staff, all staff stated that clients are able to do their own or communicate their toileting needs. Staff always check on all of the clients, assists them when needed, and never leave clients soiled. During interviews with clients, all clients stated that they can use the toilet themselves and the facility staff checks on them regularly, assists them when needed, and never leave clients soiled.

Based on interviews and observations, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

Allegation: Staff does not assist the client with Activities of Daily Living.

It was alleged that staff do not assist clients with Activity of Daily Living (ADL). An interview with facility staff revealed that clients do their ADL’s themselves with very minimal assistance. Record review revealed that clients needs assistance for some of their ADL's. Interview with clients revealed that they can do their ADL’s themselves and does not want staff’s assistance. During LPA’s visit, LPA observed staff giving minimal assistance with their ADLs on their toileting, showering, grooming. and eating.

Based on interviews, record review, and observations, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.