Complaint Investigation Report

and staff, who was hired to provide services to C1; and the other (3) clients were at day program. Therefore, the 1:1 staff was only with C1 for a short period of time. LPA has determined, that based on interviews, the allegation is Unsubstantiated at this time.

Allegation #2: It was alleged that facility did not have an operating telephone . During today's visit, from 1015am to 1230pm, LPA conducted interviews, physical plant inspection and reviewed client records. It was reported to LPA, the facility has (3) cordless phones, and (2) are located in the staff office. During today's visit, LPA observed (1) of the cordless phones to be located in the dining room area. The Licensee reported to LPA, that if the phone base, which is located in the staff office, is not properly charged, the other phones would not work. LPA called the facility phone number, and all phones were properly working. Although, it was reported the facility phone was not operating correctly, during today's visit, LPA heard the phones ringing, and working properly. Therefore, the allegation is Unsubstantiated at this time.

Allegation # 3: It was alleged, client was not provided personal fixtures and furniture. During today's visit, LPA conducted a physical plant inspection and observed C1's bedroom and personal belongings. It was reported to LPA, that C1 has severe behavior issues, and has destroyed bedroom furniture numerous times. The facility has replaced the furniture, and removed items during the time C1 has been residing in the facility. LPA observed C1 to have a bed, dresser, chair, and lamp. Although, C1 may destroy the items again, the Licensee stated to LPA, they will continue to work with C1, and ensure that furniture is kept in C1's room. Therefore, based on observations, the allegation is Unsubstantiated at this time.

Exit interview and copy of report provided to Licensee.