Complaint Investigation Report

four (4) from the Assisted Living, four (4) from Memory Care Unit and total of 8 staff members including Assisted Living Director, previous Generation Program Director and six (6) caregivers/Med-Techs.

On todays visit, at 10:15am LPA Khurshudyan collected staff and resident rosters, toured the physical plant at 10:45am and interviewed additional four (4) staff and eight (8) out of ninety-two (92) residents between 11:00am to 1:00pm . Staff revealed that they did not witness any incident that could cause bruise on R1’s arm. No staff was able to explain how R1 was bruised. Interview with residents reveal that they are happy with the care provided to them by the staff, caregivers are very gentle, and no one had any concerns regarding possible physical or verbal abuse. The facility submitted Incident report to the Licensing Department informing that on 06/22/24, R1 had a skin tear which was noted by R1’s daughter. When asked, R1 was unable to recall the incident.

Record revealed that R1 had Doctor appointment on 6/25/2024 and was evaluated by the Primary Physician at the Brandman center. Additional information gathered from Physician notes and Medication List revealed that R1 takes GNP Aspirin for blood circulation.

Based on interviews and documentation review, there is insufficient evidence to verify when and how the injuries to R1’s arm occurred. There is no corroborating information/evidence to concur that R1 was bruised due to staff neglect. Therefore, the allegation above noted allegation is deemed UNSUBSTANTIATED at this time.