Complaint Investigation Report

Staff unlawfully evicted a resident while in care:

Regarding the above allegation, interviews with the Administrator, and Resident Care Director revealed that the facility did not issue an eviction notice to Resident # 1 (R1). R1 was hospitalized on 11/27/2023. Once the facility was notified of changes in R1’s level of care, the facility made necessary arrangements prior to R1’s discharge from the hospital on 12/04/2023. The Licensee completed a new care plan for R1 and communicated with R1’s responsible party to hire 1:1 caregiver due to R1’s higher level of care. Although, the facility discussed the changes with R1’s responsible party, and they agreed to new terms, the Psychiatrist suggested that it would be better for R1 to be moved to another facility due to having unexplained suicidal episodes that triggers him/her not wanting to be at this facility. Four (4) days later on12/08/23, after R1 got discharged from the hospital, R1’s family decided to relocate R1 to a new facility without giving the facility a 30-day notice. Lastly, the total balance for 1:1 caregiver, hired through a 3 rd party, was not paid by the family. Based on the interviews, review of the documents obtained, the allegation, “Staff unlawfully evicted a resident while in care” is unsubstantiated at this time.