Complaint Investigation Report

During today’s visit, LPAs requested resident /staff rosters, and conducted a physical plant tour, to ensure health and safety of the residents are protected and physical plant is in compliance with Title 22 Regulations. No health and safety hazards were noted during the visit.

Allegation: Facility staff are not meeting residents’ laundry needs.

It was reported that R1’s laundry service was not completed for the past two (2) Fridays as scheduled. To investigate the allegation, LPA conducted interviews with seven (7) out of nine (9) residents, who expressed no concerns regarding the above allegation and confirmed that they never had any issues with the laundry service they receive. The interview with the Building Service Director (BSD) revealed that, although they are in the process of hiring additional staff member for residents’ laundry needs, the laundry service was never behind and all residents in care received the service as it was scheduled. Additionally, review of the facility laundry schedule also confirmed that R1's laundry service is scheduled for every Tuesday instead of Fridays, and R1 received the services on March 11th and March 18th as scheduled.

Based on observations, records review and interviews, there is enough evidence to confirm that all residents’ laundry services are being met on time as scheduled and never stay unfinished. Therefore, this allegation is UNSUBSTANTIATED at this time.

Exit interview conducted. Copy of this report issued and delivered.