Complaint Investigation Report

However, R1 tested positive for COVID on 5/18/2022 and staff admitted that it was the policy of the medical personnel at the hospital to not allow additional persons in the ambulance since R1 was positive for COVID-19 and was still under quarantine guidelines. Staff said it was not their policy and that they were unable to send a staff person with R1. Interviews with medical personnel confirmed claims that if a person tests positive for COVID-19, they are not allowed to have any additional persons in the ambulance nor could that person have visitors in the emergency room, and claimed that they had trained medical professionals to provide oversight for that individual while in their care. Facility staff claimed that outside of the occasions in which they were unable to accompany R1 to the emergency room due to hospital policy, staff have accompanied R1 to all medical appointments and unexpected emergency room visits.

Based on the information obtained, there is insufficient evidence to support the claim that staff failed to provide a safe environment for residents. This allegation is deemed Unsubstantiated at this time.

No deficiencies cited at this time. Exit interview conducted. A copy of the report was provided.