Complaint Investigation Report

Based on the information obtained through interviews, and no witnesses who observed staff yelling at clients, there is insufficient evidence to support the allegation. Therefore, the allegation is deemed Unsubstantiated at this time.

Allegation #2: It was alleged staff does not treat client with dignity or respect. Prior to the visit, LPA made several attempts to contact witnesses identified in the complaint; however, those attempts were unsuccessful. On 04/22/2025, during the initial complaint visit from 9:00 a.m. to 12:30 p.m . , LPA conducted interviews with two (2) staff members and one (1) client and conducted a physical plant inspection. On 11/19/2025, at various times throughout the day, LPA conducted additional interviews with individuals pertaining to the allegation. During today’s visit, from 10am to 11am, LPA conducted additional interviews with staff. According to information obtained during interviews, it was reported that staff belittled client #1 (C1), called the client inappropriate and mean names, and that C1 was mistreated and threatened by staff. Although the allegation stated that staff do not treat clients with dignity or respect, all individuals interviewed consistently reported that staff are respectful and treat clients with kindness. The Administrator and staff denied the allegation and stated that clients in care have been with them for years, and they have never been rude, disrespectful, or used inappropriate language toward any client, including C1. Based on the information obtained through interviews, and with no witnesses who observed staff not treating clients with dignity and respect, there is insufficient evidence to support the allegation. Therefore, the allegation is deemed Unsubstantiated at this time.

Allegation #3: It was alleged that staff locked clients out of the home for an extended period of time. Prior to the visit, LPA made several attempts to contact witnesses identified in the complaint; however, those attempts were unsuccessful. On 04/22/2025, during the initial complaint visit from 9:00 a.m. to 12:30 p.m., LPA conducted interviews with two (2) staff members, one (1) client, and conducted a physical plant inspection. On 11/19/2025, at various times throughout the day, LPA conducted additional interviews with individuals pertaining to the allegation. During today’s visit, from 10am to 11am, LPA conducted additional interviews with staff. Although it was reported that staff would not allow clients to be in the facility during the day and required them to remain out in the community for a period of time, interviews contradicted the allegation.