Complaint Investigation Report

198603137-11-6-2024-31-AS-EMIR-DD5VCX-20250121151953

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/30/2024 and conducted by Evaluator Michael Cava

COMPLAINT CONTROL NUMBER: 31-AS-20241030100418

Staff are not addressing the residents dental needs

Licensing Program Analyst (LPAs) Gary Tan and Michael Cava conducted a complaint visit to the facility to investigate the above allegations. LPAs met with the Wellness Coordinator, Emily Caluag, and advised her of the complaint. Today's investigation consisted of interviews, record review, and a physical plant inspection to insure facility compliance.

Interview with the Wellness Coordinator reveal that Resident 1 (R1) does not reside at this facility, but at their other facility, Savant of Burbank East #198603136, which is located across the street (1900 GRISMER AVE). LPAs obtained a copy of the resident roster for this facility, and R1 was not listed. LPAs conducted a record review for Savant of Burbank East, to confirm R1 resided there.

Based on the information gathered, the above allegations are deemed unfounded, meaning that the allegation was false, could not have happened and/or is without reasonable basis. Therefore, the complaint allegation is being dismissed.