Complaint Investigation Report

LPA interviews revealed the following: The Administrator stated that there are 4 caregivers (or more) assigned to am and pm shifts and 2 or more caregivers during night shift but if there is a staff shortage, staff from other shifts or agency staff are called in for assistance. In addition Med Techs are also available to assist resident care. (7) Staff and (1) witness stated the caregivers are assigned to 12-16 residents per shift, of whom only 7-8 residents need total assistance with activities of daily living (ADL)s and approximately 7-8 residents are independent and capable of managing their own ADLS. All staff unanimously stated there are never assigned to assist more than 12-16 residents and there is always enough staff coverage and sometimes agency staff are called in to assist in case of shortages. Witness also corroborated the information provided by the staff and stated have never seen the facility to be understaffed and residents are checked on every 1-2 hours or more. All staff stated they ensure residents care is provided timely, every hour, and if they are busy with a resident, they communicate with other staff members and they help each other with showering residents at least two time or more per week, change residents, transfer residents to wheelchairs and provide ADL.

LPA interviews with residents revealed the following: (4) residents stated they are capable of showering themselves and using the restroom on their own. (5) residents stated staff assist them with showering two times or more per week and with changing them, cleaning the rooms and other needs. All residents stated that staff check on them on regular basis. During the physical plant inspection, LPA pulled the assistance cord in three rooms, in both floors and staff responded between 1-4 minutes.

Based on LPA interviews, and observation, there is not sufficient information to verify the allegation. Therefore, the allegation is unsubstantiated at this time.