Complaint Investigation Report

Allegation: Staff forced resident to cut resident's hair.

Regarding the allegation above it is alleged that staff forced resident to cut resident's hair. Interviews with executive director (ED), six (6) staff, and nine (9) out of ten (10) residents, who were able to communicate, indicated that no resident gets a haircut against their will. In addition, LPA was provided with pictures of R1 from September 12, 2024 and LPA observed that shoulder length haircut was cut from waist length with R1 consent because their hair was very tangled. During initial visit on 9.26.2024 R1's hair was tidy with no tangles.

LPA interview R1 on 10.15.2024 at 11:14AM at the common area. Interview revealed that R1 does not want to get a hair cut. Interview with staff revealed that R1 needed a haircut because their hair was very tangled irregardless of R1 not agreeing to get a haircut at that time. Staff did not produced a new Appraisal Needs and Service Plan (LIC 625) to address R1 hair issue. Staff failed to call R1 Power of Attorney (POA) to ask permission to cut R1's hair. Deficiency will be cited on LIC 9099-D.

Based on information obtained through interviews and record reviews this allegation is deemed substantiated at this time.

Exit interview conducted. A copy of this report was given to Executive director.