Complaint Investigation Report

198603136-7-28-2025-31-AS-TAGD-DLSQ2X-20250923114753

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

WOODLAND HILLS S.RO , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/12/2025 and conducted by Evaluator Nadia Shahbazian

COMPLAINT CONTROL NUMBER: 31-AS-20250312082529

Staff is stealing resident’s money for personal use.

Staff cut resident’s hair without consent.

Staff not keeping up with resident’s hygiene.

Staff did not assist resident in a timely manner.

Licensing Program Analyst (LPA) Nadia Shahbazian and Licensing Program Manager (LPM) Eva Miller conducted an unannounced subsequent complaint visit. LPA/LPM met with Imelda Villanueva - Administrator and explained the reason for the visit.

At 9:00 AM LPA/LPM requested resident and staff roster. From 9:15 AM - 12:45 PM, LPA/LPM conducted interviews with 10 out of 97 residents and staff including, the Administrator, one Caregiver, Business Office Manager, Wellness Director and Wellness Coordinator.

Information obtained during interviews was consistant with information documented during the previous complaint visit conducted on 03/19/2025. All allegations remain Unsubstantiated.

Exit interview conducted. A copy of the report provided to the administrator.