Complaint Investigation Report

During interviews with staff, maintenance staff revealed that resident #1 (R1) room #228 did have bed bugs. However, staff followed bed bug procedures to address the bed bugs in R1’s room as soon as R1 reported to staff. On 06/26/24 R1’s room was treated by ORKIN Pest. Five (05) days later ORKIN Inspector returned to conduct a follow up on bed bugs and R1 refused entrance of ORKIN Inspector in their room. Fourteen (14) days later R1 agreed to have room treated for bed bugs and the next day ORKIN Inspector treated R1’s room again.

During interviews with residents, R1 revealed that they have not seen any bed bugs in their room recently. All other residents stated they have not seen bedbugs.

Based on observations and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

No health and safety hazards noted during the visit.

Exit interview conducted and a copy of the report was issued.