Complaint Investigation Report

LPAs interviews with five (5) out of the fifteen (15) residents revealed they have been cold at night. LPA interviews with ten (10) out of the (15) residents interviewed revealed they are not cold at night most stating at least in the morning their rooms can become hot to the point where they keep their doors open. LPAs were able to interview residents sharing the same room in two instances. Those interviews revealed one roommate wanted it warmer while the other was fine with the temperature and preferred it cooler. LPA's observation of thermostats revealed the temperature was varying from 72 to 78 degrees Fahrenheit. LPA's interview with the ED revealed their is one thermostats in every three rooms that control temperature for those three rooms. Ed also revealed it is difficult to adjust the temperature to satisfy the residents as some may want it warmer and others may want it colder. To ease complaints regarding temperature the facility has a set temperature of 74 - 75 degrees Fahrenheit in the rooms. According to the ED the thermostat is adjusted when residents request the room to be warmer or colder. A comfortable temperature may very from minimum of 68 degree F, to between 78 degrees F, and 85 degrees F, therefore based on interviews and observation this complaint is deemed Unsubstantiated.

Exit interview conducted. Copy of report provided.