Complaint Investigation Report

198603136-6-25-2024-31-AS-TAGD-D7PLCL-20240731083830

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

WOODLAND HILLS S.ASC , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/17/2024 and conducted by Evaluator Tuesday Cabiness

COMPLAINT CONTROL NUMBER: 31-AS-20240617232750

Staff did not prevent a resident from disturbing another resident

Licensing Program Analyst (LPA) Tuesday Cabiness met with Administrator Imelda Villanueva and informed her the reason of the visit. The following was determined:

It was alleged staff did not prevent a resident from disturbing another resident. During today’s visit, from 12pm to 230pm, LPA conducted a physical plant inspection, interviews, and reviewed resident and facility documents. Staff reported to LPA, that resident # 1 (R1) had issues with the roommate, resident # 2 (R2). LPA interviewed (R2), who confirmed the issues with (R1). To resolve the problem and the conflict, facility staff relocated (R1) to a different room with a new roommate. (R1) reported to LPA, the issues are resolved, and both residents are getting a long and mind their own business. LPA determined, that the facility can not always ensure that there will be no issues among residents who have roommates, but in an effort to resolve the conflict, the facility relocated (R1) and made the necessary changes. Therefore, based on interviews, the allegation is Unsubstantiated at this time.