Complaint Investigation Report

The investigation revealed the following: Allegation #1- Unlawful eviction.

The details of the complaint alleged that the facility is evicting the resident on 05/10/2023 and the resident has not been issued an eviction notice. On 05/15/24, from 09:30am-02:00pm, LPA interviewed staff (S1-S5) and residents (R1-R10) regarding the allegation. 5 of 5 staff denied the allegation that the resident was given an Unlawful eviction. All staff (S1-S5) stated that the resident was never under the threat of eviction. Staff stated that the resident has a hoarding problem and was given a warning letter to address this problem. S1 stated that R1 has been doing better with this issue and seems to have it under control and no eviction is forthcoming. LPA interviewed R1-R10 about the allegation and 10 of 10 residents that were interviewed denied the allegation that the facility issued them an Unlawful eviction. Residents stated that they have never been issued an eviction notice by the facility and are all in good standing.

Based on interviews and records reviewed, there is insufficient evidence to support the allegation that the facility issued an Unlawful eviction. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated .

Allegation # 2- Staff speak inappropriately to resident in care.

The details of the complaint alleged that the facility staff yells at the resident and calls the resident names. On 05/15/24, from 09:30am-02:00pm, LPA interviewed staff (S1-S5) and residents (R1-R10) regarding the allegation. 5 of 5 staff denied the allegation that Staff speak inappropriately to resident in care. All staff (S1-S5) stated that they have no knowledge of R1 being spoken to disrespectfully or in an inappropriate manner and deny that the resident has ever been called names by the staff. They state that they treat all the residents with dignity and respect. LPA interviewed R1-R10 about the allegation and 9 of 10 residents that were interviewed denied the allegation that Staff speak inappropriately to resident in care. Residents stated that they have never been spoken to in an inappropriate way nor have they witnessed any other resident being yelled at or intimidated by another staff or resident.

Based on interviews, there is insufficient evidence to support the allegation that Staff speak inappropriately to resident in care. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated .