Complaint Investigation Report

Licensee does not keep facility elevators maintained in operating condition:

It's alleged that the elevator had been out for six months to a year. During the visit, LPA was able to use the elevator to go upstairs and observed the elevator being operational and working without any problem. Additionally, LPA reviewed Special Incident Reports (SIRs) for the elevator being out for one (1) or two hours to a day for three (3) different occasions due to a leak in hydraulic oil. Moreover, the facility has a monthly scheduled service with Elevator Support Services, Inc company to maintain and service the elevator on a regular basis. Interviews with nine (9) out of ten (10) residents who were able to communicate, the Administrator, Maintenance Director, and three (3) staff confirmed that the elevator was out for a very short period; however, it was repaired and operational right away. Based on the observation, document review, and interviews the above allegation is unsubstantiated at this time.

Staff did not ensure a resident attended a scheduled appointment:

It is alleged that on 04/18/2024, resident # 1 (R1) missed their scheduled doctor appointment due to the lack of transportation. To investigate the above allegation LPA reviewed documents and it was revealed that R1 did not have a scheduled appointment on 04/18/2024, with Olive View, UCLA Medical Center. Moreover, LPA was informed that the facility provides transportation services to all residents three (3) days a week (Mondays, Wednesdays, and Fridays). Even though the facility does not provide transportation services on Thursdays, the facility still accommodated to take R1 to an Emergency Room for medical evaluation. Additionally, interviews with nine (9) out of ten (10) residents who were able to communicate confirmed that they never missed any scheduled doctor’s appointments, and the facility provides them with transportation services as needed. Based on the documents review and interviews the above allegation is unsubstantiated at this time.