Complaint Investigation Report

During interviews with staff, all staff stated that residents who require shower assistance have a schedule and are showered two (02) to three (03) times a week or more if needed. During interviews with residents, six (06) out of ten (10) residents stated that they have a shower schedule and staff adhere to it. Three (03) out of (10) residents stated they are independent and do not require shower assistance. LPA was unable to complete interview with R1 as they repeatedly changed their response to the same interview question.

Based on observations and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

No health and safety hazards noted during the visit.

Exit interview conducted. Copy of this report issued.