Complaint Investigation Report

In regards to the allegation: Staff not providing residents medication in a timely manner. Interviews with Residents and Staff indicate that medications are provided on a timely manner. Review of medication record also indicate medications are provided on a timely manner.

In regards to the allegation: Staff failed to keep an accurate medication log. LPA reviewed medications logs for Residents #1 to #7 revealing medications are accurately documented. Interviews with Staff indicate medications are accurately documented each time assistance with medication administration is completed.

In regards to the allegation: Staff failing to provide adequate food service. LPA's interviews with Resident indicate that food service is adequate. Facility provided breakfast, lunch and dinner to Resident with snacks in between. LPA toured the kitchen and reviewed the food menu which indicate there is sufficient food supplies and foods are of good quality. Interviews with Staff also indicate Residents with certain dietary needs are provided food based on their modified diets.

In regards to the allegation: Staff failed to keep facility clean. During the initial visit, LPA toured the facility and observed parts of the facility was being renovated. During the today's visit, LPA toured the facility again and observed the facility to be clean and in good repair. Interviews with Staff and Resident indicate that facility is clean. Facility renovations occurred in late 2019. Interviews with Staff and Resident indicate that proper notices were provided to Resident and Staff prior to the start of renovations and Residents and Staff were aware the facility will inevitably experience dust and debris.

Based on LPA's interviews, observations and record review, the investigation revealed: Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview conducted with Marili Barajas and a copy of this report provided.