Complaint Investigation Report

Allegation: Facility has bed bugs. It is alleged that resident (R1) was asked to isolate in it's room filled with bed bugs, but was not moved to another room immediately; and staff did not clean the room after they were made aware of the bed bug problem. Per staff interviews, the resident was not isolated in it's due to bed bugs, but rather was quarantined in the room per physician order due to possible shingles. Based on record review and interviews conducted the findings indicate the facility had bed bugs between June 2020 - October 2020. The majority of the bed bug infested rooms were on the 2nd floor, but at least one room on the 1st floor also received bed bug heat treatment by Round The Clock Pest Control, Inc. Administration staff ordered chemical treatment of the rooms, and brought in a dog to detect bed bugs. Pest control records and staff interviews confirmed that the facility had bed bugs, and R1's room was one of the rooms that received bed bug heat treatment. Two (2) out of 10 residents stated their rooms had bed bugs and were heat treated by pest control. Staff confirmed the facility had bed bugs at that time.

Based on record review and interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED . Deficiency is being cited according to California Code of Regulations, Title 22. See LIC 9099D.

An exit interview was conducted with Administrator Nirjana Acharya. A copy of the report and appeal rights were issued.