Complaint Investigation Report

any health needs that require assistance. 2 out of 9 residents interview stated facility staff assist with scheduling appointments or following up with needs.2 out of 9 residents interview stated facility does not assist them with scheduling medical appointments or health needs. Interviews with staff revealed 2 out of 5 staff interviewed stated R1's caregiver reported the open sore to the Med-Tech on 10/3/22 and R1 was send out to Kaiser Permanente Urgent Care on 10/3/22 and return to the facility with discharge documents on the same day. Documents review revealed R1 was seen at Kaiser Permanente on 10/3/22. Unusual incident report was submitted to the department on 10/3/22. Administrator stated that a follow up to obtain wound stage will be conducted and yearly in-service on identifying and care of wounds will be provided to staff.

Based on interviews, observation, and document review conducted, there was insufficient evidence to prove the allegation(s). Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Exit interview was conducted with Marili Barajas - Business Manager and a copy of this report was provided.