Complaint Investigation Report
To test staff response time, LPA triggered delayed egress alarms multiple times and observed an average response time of fifteen (15) seconds. LPA also observed three (03) caregivers and one (01) MedTech providing care to seventeen (17) memory care residents. During interviews with staff, all staff stated they respond to the delayed egress alarm within five (05) to fifteen (15) seconds.
Based on observations and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.
--- Facility staff do not respond to the residents calls for assistance in a timely manner.
It was alleged that help calls taking twenty (20) to thirty (30) minutes to get to residents’ rooms. To investigate the allegation, LPA conducted a physical plant tour at around 11:00a.m. and interviewed four (04) staff. During the physical plant tour, LPA selected six (06) rooms at random, used the call button system and observed an average response time of five (05) minutes. LPA also observed three (03) caregivers and one (01) MedTech providing care to seventeen (17) memory care residents. During interviews with staff, all staff stated they respond to the resident call buttons within three (03) to six (06) minutes.
Based on observations and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.
It was alleged that there is a lack of a qualified manager to handle the safety of confused elderly. To investigate the allegation, LPA requested records at around 12:00p.m. A review of staff files revealed that the manager at the time the complaint was filed had all required training, including Elopement Response Plan, CPR, First Aid and Service Excellence with Residents and Families training.
Based on record review, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.
No health and safety hazards were noted during the visit.
Exit interview conducted and a copy of the report was issued.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction