Complaint Investigation Report

Regarding the Allegation: Staff does not ensure resident’s room is clean: It is alleged that facility staff do not clean R1’s room. Interview with R1 revealed that staff come to R1’s room to provide housekeeping services, however, R1 refuses staff to clean the room and provide laundry services. Interview with ten (10) residents revealed their rooms are clean and had no concerns regarding housekeeping services. Interview with the Executive Director revealed that R1 does not allow housekeeping staff in their room. The Executive Director mentioned that they have worked with R1 to declutter R1’s room, however, R1 would bring additional boxes into the room. LPA Agban observed R1’s room filled with storage boxes, recycling bottles, and stacks of paper. LPA also noted that R1’s bed sheets are not clean and have urine stains. LPA visited five (5) random resident rooms and observed the rooms to be clean.

Based on information obtained, the allegation is deemed Unsubstantiated as facility staff had provided housekeeping services; however, R1 refused to utilize it.

Exit interview conducted, copy of this report signed and delivered.