Complaint Investigation Report

Allegation: Staff does not ensure facility is free of rodents.

It is alleged that several mice are running around the lobby, dining room, reception desk, mail room, and activity room.

At the time of inspection, LPA observed glue traps in storage room/Culinary Director’s office, underneath kitchen sink and activity room. LPA observed rodent droppings in storage room/Culinary Director’s office metal shelf, plastic containers, cardboard boxes, behind shelves, food tin cans, food bags and underneath the reception desk and kitchen sink. Wall in kitchen underneath sink has holes that are covered with metal material.

Interviews with all staff members confirmed that the facility has rodents. The Service Inspection Report from Professional Pest Management indicated that they are not treating for rodents at this time. A review of facility records verified the information revealed from interviews.

Based on interviews, observation, and document review, there is a sufficient information to support the allegation. Therefore, this allegation is deemed Substantiated.

Deficiencies were issued and recorded on LIC9099D.

Executive Director, Amber Maczaczyj had to leave and designated Culinary Director, Luis Pacheco to sign the report.

No health and safety hazard were noted during this visit.

Exit interview conducted. Report signed and delivered. Appeal rights delivered.