Complaint Investigation Report

During this visit at approximately 3:30 pm LPA conducted interview with the Wellness Director who confirmed that during the onset of the pandemic they has staff resigning constantly. The administrator was trying to hire staff but they were having a hard time because no one was applying.

From approximately 3:45 pm to 5:30 pm LPA conducted interviews with 6 residents. When interviewed residents confirmed that for "few months" the facility was having staffing issues because so many staff resigned because of the pandemic.

Based on the information reported to the department and interviews conducted during this visit the allegation is Substantiated, however due to the department being notified of the staffing issues prior to the reporting of the complaint which resulted from the pandemic and residents not reporting any care concerns a deficiency will not be issued.

Administrator Rosie Julinek was not able to stay at the facility and designated Med-Tech Abigail Leonin to sign for the report. Copy of this report and appeal rights was emailed to the administrator.