Senior Care Records.

Complaint Investigation Report

Chateau Magnolia, Burbank03/02/2022Licence 197604809

Census4
Date signed04/14/2022 12:48:08 PM
The inspector’s account

Based on LPA's observations and interviews conducted the preponderance of evidence standard has been met, therefore the above allegation is found SUBSTANTIATED. California Code of Regulations Title 22, Division 6 and Chapter 8 are being cited on the attached LIC 9099D.

In regards to the allegation Staff not wearing masks, based on LPA's observation on initial visit conducted 1/26/22 the staff member who greeted LPA at the door did not have a mask on and was providing care to residents at that time.

Shortly thereafter Staff 2 arrived to greet the LPA and was not wearing a mask.

At today's visit 03/02/22 Staff 1 who greeted LPA was observed without a mask on and was providing care to residents at that time.

Based on LPA's observations and interviews conducted the preponderance of evidence standard has been met, therefore the above allegation is found SUBSTANTIATED. California Code of Regulations Title 22, Division 6 and Chapter 8 are being cited on the attached LIC 9099D.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction