Complaint Investigation Report

the Administrator, Residents, and Responsible family members.

Allegation: Facility staff force fed resident(s) in care .

It was alleged that facility staff force-fed residents to eat, or force them to drink, while residents are trying to rest. Staff stated to LPA that residents’ meals are prepared and provided as instructed by the residents’ care plan. Staff are encourage residents to eat. However, no staff would ever force a resident to eat/drink against their will. Resid ents interviewed by LPA Comer during investigation denied being force-fed or forced to have drinks.

LPA's review of facility records revealed the following: None of the facility's residents are required feeding assistance. Based on interviews, observation and record review, there is not sufficient information to support the allegation. Hence, the allegation is unsubstantiated at this time .

Allegation: License did not keep residents free from intimidation or actions interfering with daily living functions .

Allegation: License did not ensure residents were accorded dignity .

It was reported that facility staff are waking up residents from their sleep, or while they are resting to make sure they eat and drink.

Staff revealed that all residents are assisted before mealtimes for breakfast, lunch and dinner. Staff provide assistance to the residents to ensure they are clean and ready for meals. If residents choose not to get up to eat or drink, staff stated they let residents rest and offer meals at later time. No resident is being forced to get up against their will. Staff indicated that all residents are treated with dignity and respect.

LPA interviews with Residents and Responsible Family Members revealed the following: Residents and Responsible Family Members denied disrespectful treatment or undesired assistance by staff. LPA's review of records did not provide any verifiable information to support the allegation. Therefore, based on interviews and record review, the allegations are unsubstantiated at this time .

No health and safety issues were noted during this visit.

Exit interview was conducted, and copy of report was issued.