Complaint Investigation Report

Allegation: Allegation: Facility staff does not ensure elevators are in good repair.

The details of the complaint alleged that the elevator that works in the facility closes for residents without stopping.

On July 30, 2025, at approximately 12:30 PM, during a health and safety inspection of the facility elevators, LPA Iniguez observed residents using the elevator to return to their rooms after lunch. He noted that the elevator doors did not close abruptly or quickly on them.

On July 30, 2025, at approximately 10:30 a.m., the Executive Director (A#1) reported that the first elevator has been out of service for over 30 days. This elevator is located inside the facility and is responsible for transporting residents between the bottom floor and the fifth floor. (A#1) mentioned that two technicians are currently working on it. He also noted that, prior to July 25, 2025, he was unaware of issues with the second elevator until a family member alerted him that it was closing quickly on people. Following this report, (A#1) requested that repairs be made. The elevator company was onsite on July 25 and July 26, and they are now working on fixing the broken elevator as well as inspecting the second one.

On July 30, 2025, at approximately 10:30 am, during an interview with the facility maintenance director (S#1), he acknowledged that one of the elevators is currently out of service. However, he noted that the working elevator does not close quickly on people.

On July 30, 2025, at approximately 11:00 am, during an interview with residents who live on the second floor (R#1-R#5), (5) out of (5) stated that the elevator door had never closed on them quickly before.