Complaint Investigation Report

The investigation revealed the following:

Allegation: “Staff yelled at resident s.”

Interviews were conducted with staff (S1-S5) and Residents (R1-R7) and found there’s no evidence to corroborate the allegation mentioned above. During interviews with residents and staff, no one can verify that “Staff yelled at residents”. (R1-R7) have made statements that the staff is very respectful towards residents and have not observed any yelling. (S1-S5) stated that communication with residents is conducted properly. Interviews with Residents (R2, R4) stated that they have had some loud talking in the past with staff due to the residents having a hard time hearing staff when talking to them. However, (R1-R7), stated that some of the residents would yell at the staff when they don’t get what they want. Residents also stated that some of the residents have a hard time hearing the staff, the staff need to speak little bit louder to the residents. Interviews conducted with Residents in Care (R1-R7) stated that staff generally treat residents with respect, and do not yell or raise their voice towards residents. (R1-R7) stated that they have not witnessed staff yelling at other residents. Staff (S1-S5) interview stated that they do not yell at residents. LPA did not observe any staff yell at residents while conducting interviews.

Based on LPA observation, and interviews conducted there is no evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.