Complaint Investigation Report

The investigation revealed the following… regarding the allegation: Staff are not providing adequate food service to residents. “ It’s being alleged the food is very bad.” LPA interviewed 4 out of a total of 47 residents. 1 out of 4 confirmed the allegation. R1 states, “the food is repetitive. I’m not saying the food is spoiled but they do serve veggies that are not so fresh sometimes.” R2 states, “I have no problem with that.” R3 states, “I think the food is really good.” R4 states, “I don’t agree with that. I think the food is fine. In fact, the food service is one of the best.”

During interviews with staff, LPA interviewed 4 out of a total of 40. 0 out of 4 confirmed the allegation. S1 states, “I feel like every resident has different needs. For some, the food is good and for some it’s not good. Not everyone likes the same food and others may not feel satisfied, but I think we do try to give them good meals. We try to meet the needs of each resident, but we can’t please everyone. It’s just impossible. However, the food is always fully cooked.” S2 states, “residents complain but we try to explain with the meds it can make their food taste different. Four people can sit at the same table but feel different about the food. Some people’s pallet are different, and they complain about it.” S3 states, “no, I came from the kitchen. For example, one day we made chicken pot pie from scratch. We spoke to 3 residents that all had different opinions.” S4 states, “I don’t think so. They have all the food you can think of. I don’t know what the problem is. The staff eat the same food, so it won’t go to waste and the food is good. I don’t think there is anything wrong with it.”

Regarding the allegation: Staff are not providing adequate activities to residents. “It’s being alleged the facility hired a new activity director that is not qualified. The activity director is not fulfilling the resident’s list of activities that they would like to do.” During interviews with residents, 0 out of 4 confirmed the allegation. R1 states, “that was before we got a new activities director. S3 is trying very hard and they are working very hard. We have more activities now. We are just not going out anymore. We used to go to the theater and museum.” R2 states, “they do have activities, but I don’t usually do them. I might play bingo a few times.” R3 states, “we have exercise groups almost every day and games. We do a lot of walking.” R4 states, “I’m not a good person for that question. I mostly do my own thing.”

During interviews with staff, 1 out of 4 confirmed the allegation. S1 states, “we recently hired an activities Director. Before then, residents would be in their rooms all day.” S2 states, “since Covid, they limited some stuff. The residents were used to going to the beach and stuff like that, but it has been limited due to the