Complaint Investigation Report

The investigation revealed the following. Regarding Allegation: Facility has bed bugs- It is alleged the facility has bed bugs. LPA Ramirez toured six (6) resident rooms. Two (2) out of four (4) staff interviewed confirmed this allegation. Five (5) out of the six (6) residents interviewed confirm this allegation. LPA Ramirez observed several brownish-red stains throughout R6’s pillowcase. LPA Ramirez observed Orkin Pest Control service reports dated 10/25/2023 and 12/19/2023, that indicated the facility was treated for bed bugs. Based on observations, records review and interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated .

Deficiency is being cited. Exit interview was conducted and a copy of this report, 9099-D and appeals rights was provided.