Complaint Investigation Report

The administrator and staff denied speaking inappropriately or being rude to residents. Some stated that the residents could misconstrue staff when they are being firm or talking a bit louder due to hearing impairment. Staff indicated they receive training on how to communicate effectively with the residents. 5 out of the 6 residents did not encounter staff being rude or speaking to them inappropriately. They said staff are respectful and one mentioned that the residents are the ones that are rude or yelling at staff. One resident felt that staff are being rude when they ignore the resident's request because they are in a hurry to do something else.

For allegation, Staff is trying to force resident to sign unknown documents. The administrator and assistant administrator denied forcing residents to sign documents and stated they always explain to residents what they are signing. They would present the document(s) to the resident and go over each item before they have them sign. For residents in the Assisted Living Waiver (ALW) program, they would request for a social worker from the ALW agency to explain the forms that the residents are signing. 5 out of the 6 residents have not been forced to sign documents they were not aware of. They stated the administrator will explain the forms before requesting for a signature. One of the residents stated the administrator did not disclose all the forms that were signed.

For allegation, Staff do not provide room cleaning services to resident in care. Administrator and Staff stated the residents' rooms are being cleaned daily. They stated the rooms get mopped, trash thrown out, and toilets cleaned every day. They also deep clean the rooms once a week. 5 out of the 6 residents stated that staff clean their rooms daily or several times a week. They are satisfied with the cleaning services and have no concerns. One resident stated that staff did not respond to the request to clean the bathroom wall and is still dirty. During the visit, LPA observe staff mopping the floors and cleaning the rooms. LPA did not see any bathroom walls dirty.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted with the Administrator. A copy of this report along with the appeal rights were provided.