Complaint Investigation Report

The investigation revealed the following:

Allegation: Staff do not provide residents with toiletry item.

It is alleged that the facility does not have sufficient amount of toilet paper for the clients in care. LPA toured both restrooms and observed sufficient supply of toilet paper in cabinets/drawers. LPA interviewed 3 staff and each stated that there was a few days (3-4 days) where the facility was extremely low on toilet paper and staff had to self-purchase items for the clients. Per Shift Change House Notes there were notes and reminders from each shift expressing the concern of low/no toilet paper in the facility. Although staff and the notes corroborate the allegation, based on LPAs observations there is not sufficient evidence that there was no toilet paper in the facility.

Based on statements and interviews conducted with staff/clients, our of facility and LPA observation, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided.